REFERRAL PROCESS

Family Home Health Services provides personalized medical services in the familiar and comfortable surroundings of the patients home.

Recent hospitalization is not required. However, if you have been hospitalized, planning for your care at home begins before you leave the hospital to ensure the smooth transition and continuity of quality care.

• If the Patient is In the Hospital
1. The patient or family member should consult with their physician to determine if home care is appropriate for their specific needs.
2. If home care is prescribed by the physician, the patient or a family member may request Family Home Health Services, if this is their agency of choice. Every patient has the right to choose the home care service they desire. If you do not specify a particular agency, such as Family Home Health Services, the physician or hospital social worker can randomly choose a home care service for you.
3. When the patient is discharged from the hospital the patient or family should verify that a home care order has been written and, if Family Home Health Services has been requested, that information is on the order.
4. Upon receipt of the physicians orders, Family Home Health Services will coordinate with the patient or family to begin delivery of home care services.

• If the Patient is at Home (No Hospital Stay)
1. Call the family physician and make an appointment for the patient to see the physician.
2. If the physician determines that home care is appropriate, ask the physician to call Family Home Health Services, toll free 1-800-246-0084, and ask for Central Intake to make a referral.
3. If the physician is not sure the patient qualifies for home care services, Family Home Health Services can provide an evaluation visit to determine eligibility.

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